Brand Experience
Brand Strategy
We combine insight, technology and creativity to power insightful brands that resonate.
Brands are about connecting people to the purpose of a business and provide a real means for differentiation and meaningful engagement. A successful brand strategy is more than just a logo, it is a set of brand values that are deeply entrenched in everything that a brand does. We bring brands to life and create deeper connections utilising a thorough understanding of customers, cultural insights and marketplace context.
Campaign Strategy
We design strategic marketing campaigns to meet business objectives.
Using the brand strategy as a launchpad, we develop marketing strategies designed to meet our clients’ business objectives. We work closely with clients to develop a Go-To-Market plan inclusive of channel strategy, campaign creative and campaign KPIs. Across all touchpoints we ensure a consistent brand image to ensure a heightened sense of familiarity and relationship with the brand. Messaging is highly targeted, personalised and relevant to the stage in the customer journey – designed to resonate and drive action.
Profiling & Personas
We leverage the power of customer insight to inform business strategy.
Customer profiling is a means of fully understanding who your customers are and what is important to them. We utilise geodemographic profiling tools such as Acorn or Mosaic to provide contextual information that enhances transactional data to provide a rounded and robust picture of a business’s customer. This insight can subsequently be built into personas that can be leveraged to develop marketing and business strategy and identify new acquisition opportunities.
Customer Engagement
We foster brand loyalty and growth through customer engagement
Customer engagement is strongly linked to business growth – highly engaged customers buy more, promote your business more and are more loyal customers. Gallup research shows that a fully engaged customer represents 23% more revenue than average. A well-executed customer engagement strategy that is designed to combine a quality customer experience with customer interaction should be an important part of any business strategy.
Customer Experience
We turn your customer experience into a competitive advantage.
Growth is much easier if you retain your customers. It costs you 8 times less to retain a customer than acquire a new one. By focusing on delighting your customers, profit should be a well-earned by-product. As the digital revolution has gained pace, customers have increasingly high expectations and expect more than just an easy, seamless experience. There is significant research demonstrating the link between customer experience, brand loyalty and business growth. We apply this knowledge to help brands gain a competitive advantage in their sector. It’s incredibly easy to lose a customer, therefore tracking combined with a strategic contact strategy is imperative to drive repeat business and brand loyalty.
Customer Journey Mapping
We drive business growth by designing customer experiences driven by insight
We use Customer Journey Mapping to get a deeper understanding of the end-to-end experience a customer encounters. It helps to identify customer pain points, define what customers need at each stage and identify opportunities to provide an experience above and beyond expectations. As our ethos is based on using data and insights to drive decision-making, we aim to make each stage of the customer journey measurable and put KPIs against them to track improvements.
User Experience
We use insight and intelligence to create inspiring user experiences
We apply user-centred design techniques to ensure the functionality, features and aesthetics of a website meet the needs of users and ensure their experience is seamless. We track and measure all parts of the digital customer journey and optimise to improve conversion and increase sales. Optimising your website to improve conversion can make a significant impact on overall sales in a short space of time.
