by Redfish | Wed,Feb,2020 | Brand Experience
Five Reasons why Customer Experience Matters Customer experience is a term which incorporates understanding the experience a customer has with a brand across all touch points – throughout the purchasing journey and post-purchase engagement. Customer experience is...
by Redfish | Wed,Feb,2020 | Brand Experience
How measuring Customer Experience can predict business growth We’ve talked previously about the importance of customer experience so hopefully you have an understanding about why we place an emphasis on this area. Essentially, if you design your purchasing experience...
