Loyalty
Loyalty can transform your business by creating a legion of loyal customers encouraged to become repeat shoppers and brand advocates – driving real business growth
We see 20% higher Average Transaction Values and 200% higher Lifetime Values through the introduction of Loyalty
- Acquisition & Retention
- Tiered Rewards
- Partner Programmes
- Loyalty Promotions
- Redemption Media
- EPOS & Online Integration
Why is this important?
To achieve higher transaction values and lifetime values means being able to reward customers in a timely and effective manner for potentially every interaction. A positive or otherwise customer interaction with your brand, creates a memory that will be potentially shared. A customer is 9x more likely to share a positive experience however unfortunately 16x more likely to share a poor one.
Response Works enables you to deliver loyalty programmes at a personal level thus ensuring you create positive memorable moments that support advocacy and ongoing customer retention.
Our Approach
We have delivered a number of loyalty programmes over the last five years with loyalty providing key reasons for customers to spend more – and more often. It provides a powerful medium to track and reward bricks and mortar shoppers too.
Mobile App Personalisation
- Relevant & timely alerts
- Personalised Vouchers
- Rich Content Management
- Better response
- More frequent purchase
Social Proofs
- Leverage your advocates
- Deliver incentives for interaction
- Social sharing options
- Reward referrals
- Net Promoter scoring
- Simple integration
Loyalty Engagement
- Aligning behaviour to business objectives
- Enabling points and non-points-based schemes
- Tiered loyalty creates exclusivity and incentives
- Non-financial rewards can engage
- Surprise and delight are fundamental KPIs
- Smarter redemption
Why Response Works
5 Key Components
that will help you transform your marketing ROIs and perceptions of your brand too!
Pre-built Insights will change your perspectives and it's end user UX interface will make it easy to action.
The fundamental building block for a single customer view to give insight across all channels, with richer data ‘out of the box’.
Deliver higher conversions with a suite of tools that enable relevant and timely response - no more irrelevant messages.
Loyalty programmes are transforming how brands are perceived and, with our enabling tools, can be so much more than just points.